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SHIPPING & DELIVERY
We ship from our UK warehouse in Birmingham. Every Ubravoo order is carefully packed by our team and dispatched with a fully tracked service, so you know exactly when it will arrive.
UK warehouse • Birmingham
Processed in 24h Mon-Fri, 2pm cut-off
Tracked Delivery: Royal Mail & Evri
Delivery Fee £3.99 Standard UK shipping
Processing Times
All orders are processed and packed at our Birmingham warehouse within 24 hours Monday to Friday.
- Order cut-off: 2:00pm GMT for same-day dispatch.
- Weekends: Orders placed after 2pm Friday, or on Saturday/Sunday, are processed on Monday morning.
- Bank Holidays: Our warehouse is closed on UK Bank Holidays. Processing resumes next working day.
Tracking Your Order
Once your order is dispatched, you will receive a shipping confirmation email from info@ubravoo.co.uk containing your tracking number and a link to track your parcel.
- Didn't receive your tracking email?
Please check your spam / junk folder and add info@ubravoo.co.uk to your safe senders list. If you still cannot find it, contact us with your order number and we will resend it immediately.
Receipt of Product
Please inspect your parcel on delivery. We recommend you:
- Check outer packaging for visible damage before signing
- Open promptly and verify all items against your order
- Retain packaging until you are satisfied with your purchase
If your parcel arrives damaged, please report this within 48 hours of delivery by emailing info@ubravoo.co.uk with your order number and photographs of the damage. This helps us file a claim with the courier and arrange a replacement quickly.
Inspection of Product & Your Rights
You have the right to inspect your Ubravoo products upon receipt to ensure they meet your expectations.
- UK Consumer Rights
Under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015, you have the right to return unused products in their original condition within 30 days of receipt for a full refund. For hygiene reasons, bras and underwear must be unworn, unwashed, and with tags attached. Please see our Returns Policy for full details.
Note: This does not affect your statutory rights. Products must be as described, fit for purpose, and of satisfactory quality.
Failed, Lost or Damaged Parcels
We're here to help — you won't be left without your order.
If there's any issue with delivery, email us at support@ubravoo.co.uk and our UK support team will resolve it within 24 hours (Mon-Fri).
Failed delivery: If the courier is unable to deliver, your parcel will be held at a local depot or Post Office. You can rearrange delivery or collection using your tracking link. If returned to us, we will resend or refund — your choice.
Lost in transit: If your tracking shows no movement for more than 5 working days, contact us. We will open an investigation with the courier and if confirmed lost, we will resend your order free of charge or issue a full refund.
Damaged on arrival: Photograph the outer packaging, inner packaging, and damaged product. Email us within 48 hours. We will arrange a replacement immediately at no extra cost.
International Shipping
Currently UK Only
At this time, Ubravoo UK ships exclusively within the United Kingdom (England, Scotland, Wales and Northern Ireland). We are working to expand international shipping in the near future. Please subscribe to our newsletter to be notified when international delivery becomes available.
ADDITIONAL INFO
We aim to reply to all emails within 24 hours, Monday to Friday. Emails sent over the weekend will be answered on Monday morning. For urgent issues like a damaged delivery, we prioritise those and usually reply within a few hours.
Our warehouse processes orders Monday to Friday. While our couriers (Royal Mail & Evri) do deliver on Saturdays, weekend delivery is not guaranteed. Express orders placed before 2pm on Friday will be dispatched the same day for Saturday delivery where available.
You can email us 24/7 — our inbox is always open and we have an auto-reply to confirm we got your message. Our team personally replies during working hours (9am-5pm UK time, Mon-Fri). For self-help anytime, this FAQ and our assembly videos are available day and night on ubravoo.co.uk.
Yes, we ship to all UK regions including Northern Ireland, Scottish Highlands, Islands, Isle of Man and Isle of Wight. Standard delivery times may be extended by 1 working day for remote areas. No additional surcharges apply.
If your order has not yet been dispatched, please email us immediately at support@ubravoo.co.uk with your order number. Once dispatched, we are unable to redirect parcels, but you may be able to arrange redirection directly with the courier using your tracking number.
Most customers receive their order within 2-3 working days from dispatch. Orders are processed within 24 hours (Mon-Fri). Express delivery is delivered next working day after dispatch.
We process all orders within 24 hours on business days. Orders placed before 2pm (Monday-Friday) are usually processed the same day. Orders after 2pm or on weekends will be processed the next business day. You'll get a confirmation email as soon as your order leaves our Birmingham warehouse.
Standard Delivery: 2-3 working days, £4.99 — FREE for orders over £50.
Express Delivery: 1-2 working days, £7.99.
All delivery times are from dispatch, not order date. We use trusted couriers like DPD and Royal Mail for reliable delivery.
Express Delivery: 1-2 working days, £7.99.
All delivery times are from dispatch, not order date. We use trusted couriers like DPD and Royal Mail for reliable delivery.
At the moment we only deliver within the UK, including Northern Ireland, Scottish Highlands and Islands. We don't ship to EU countries or internationally yet — we're working on it!
Once your order is dispatched, you'll receive an email with a tracking number and link. You can click the link to see real-time updates from our courier. If you haven't received tracking within 48 hours of ordering, please check your spam folder or email us at support@ubravoo.co.uk.
Please email us immediately at support@ubravoo.co.uk with your order number and correct address. If your order hasn't been dispatched yet, we can update it for free. If it's already shipped, we'll need to wait for it to be returned and then resend it — an additional shipping fee may apply. Double-check your address at checkout to avoid delays!
You have 30 days from delivery to return unused items. The product must be in its original packaging, unused, unwashed and in resellable condition. To start a return, email support@ubravoo.co.uk with your order number and reason. We'll send you return instructions.
Yes. All Ubravoo products come with a 12-month warranty against manufacturing defects from the date of purchase. This covers frame, welds, and mechanisms under normal use. It doesn't cover normal wear and tear, misuse, or damage from incorrect assembly. Keep your order confirmation as proof of purchase.
For change-of-mind returns within 30 days, the customer pays return postage. We recommend using a tracked service.
For faulty, damaged, or incorrect items, we pay — we'll send you a prepaid label. For warranty claims, we also cover return shipping.
For faulty, damaged, or incorrect items, we pay — we'll send you a prepaid label. For warranty claims, we also cover return shipping.
Email us anytime at support@ubravoo.co.uk — it's the fastest way to reach us. Include your order number if you have one. Our office address is: Ubravoo UK, Flat 9, Rindom Court, Birmingham B70 9SZ. We don't have a phone line yet, but email gets you the quickest help.