Shipping
Questions?
Privacy
Returns
PLAIN ENGLISH SUMMARY - 30 DAYS GUARANTEE
We want you to love your UBRAVOO product. If you don't return unused items in original packaging within 30 days for the full refund. Faulty or damaged items? Tell us within 48 hours - we'll cover and replace or refund quickly. Refunds are processed within 5 working days of us receiving the return.
- 30 day-returns
- Original packaging
- 5 day-refunds
- 48h damage report
Our 30-Day Guarantee
We offer a 30-day money-back guarantee from the date you receive your order. To be eligible:
- Item must be unused, unwashed and in original packaging
- All tags, accessories and manuals must be included
- Return must be initiated within 30 days of delivery
This guarantee is in addition to your statutory rights under the Consumer Contracts Regulations 2013.
How to Start a Return
Step 1: Email us at support@ubravoo.co.uk with:
- Order number (e.g. 260818-EH57)
- Reason for return
- Photos if faulty/damaged
Step 2: We will issue an RMA (Return Merchandise Authorisation) number and return instructions within 24 hours (working days).
Step 3: Pack securely and include RMA number inside parcel. Ship using tracked service.
Who Pays for Return Shipping?
- Change of Mind
Customer pays return postage. We recommend tracked delivery (Royal Mail Tracked 48 or similar). Original shipping costs are non-refundable unless the entire order is faulty.
- Faulty / Damaged / Wrong Item
We cover return costs. We will provide a prepaid label or reimburse reasonable postage with receipt. We will also resend or refund at your choice.
Faulty, Damaged or Incorrect Items
Please inspect your order on arrival. If you receive a faulty, damaged or incorrect item:
- Notify us within 48 hours of delivery via support@ubravoo.co.uk with photos of packaging and product
- Do not dispose of the item — we may need it for carrier claims
- We will arrange collection, provide a prepaid label, or authorise you to return with reimbursement
- Remedy: repair, replacement or full refund including delivery charges under Consumer Rights Act 2015
For baby products: If you suspect a safety defect, stop using the product immediately, keep it out of reach of children, and contact us. We take safety reports extremely seriously and will escalate within 24 hours.
Refund Timeline
Once we receive and inspect your return, refunds are processed within 5 working days to your original payment method (Stripe / PayPal). Depending on your bank, it may take 3–5 additional working days to appear.
You will receive an email confirmation when your refund has been issued. If you haven’t received it after 10 working days, please contact us.
Exemptions & Condition
For hygiene and safety reasons, the following are not eligible for change-of-mind returns:
- Items that have been used, washed, or soiled
- Products assembled beyond what is reasonably necessary to inspect (e.g. straps cut, stickers removed)
- Personalised or custom-made items (unless faulty)
- Items returned without RMA number or after 30-day window
This does not affect your statutory rights if goods are faulty or not as described.
Inspection of Product on Arrival
What to do when your order arrives:
- Check outer packaging for visible damage. If damaged, photograph before opening.
- Verify contents against your packing slip. Ensure all parts, screws, and manuals are present.
- Inspect for defects — look for cracks, sharp edges, loose stitching, or malfunction.
- Test functions without fully assembling if possible (e.g. check buckles, folding mechanism).
- Keep packaging for at least 14 days in case a return is needed.
If anything is wrong, contact support@ubravoo.co.uk within 48 hours with photos and we will resolve it urgently.
Your Data & Right to be Forgotten
Returns may involve processing personal data (name, address, order details). We process this under UK GDPR Article 6(1)(b) — contract performance and retain records for 6 years for accounting and warranty purposes.
You have the right to request erasure (“Right to be Forgotten”) under Article 17 UK GDPR. To exercise this, email support@ubravoo.co.uk. Note that we may need to retain certain data where we have a legal obligation (e.g. HMRC records) or for defending legal claims.
See our full Privacy Policy for more details on your rights including access, rectification and objection.